![]() ![]() ![]() If you do not have the same credit card that you used to make your purchase, if you used a payment method other than a credit card for your order (such as PayPal), if you made a same-day delivery purchase, or if your purchase was made via a delivery provider app, you'll receive a merchandise return card for the appropriate amount. ![]() If paid for by credit card, the card used to purchase the merchandise is required so that your return can be credited to the same card (minus the cost of shipping and gift wrapping). To return an item in store that was purchased at, on the PetSmart app, or on a delivery provider’s app, simply bring the product in its original packaging plus the packing slip or the shipping confirmation email as proof of purchase to any PetSmart store. NOTE: We do not accept returns or exchanges on prescription medication products. Services purchases made online must be returned in stores. Product must be in its original packaging. If you're not satisfied with your purchase, you can return the product for the purchase price (minus the shipping, handling, gift wrap and other charges). In addition, a return of a product will deduct the points earned from the original transaction. NOTE: Treats points that were redeemed toward the purchase of an item(s) will be forfeited when product is returned. We know pet parents are busy, so we've made our return policies easy and convenient. ![]() At PetSmart, your satisfaction is very important to us. ![]()
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